Refund Policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Handling & Administration Fee

All approved returns are subject to a $20 USD handling and administration fee, regardless of the original payment method.
This fee covers return processing, inspection, packaging review, and payment-provider costs.
The fee will be deducted from your refund after the return has been processed.


Return Shipping Costs

All return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service to ensure the return arrives safely.

Return Conditions

  • Items must be returned unused, in original condition, and with original packaging.

  • Refunds are issued to the original payment method after inspection and approval.

  • Returns that arrive damaged, used, or incomplete may not qualify for a refund.

By completing a purchase on our website, you agree to this Return Policy, including the handling fee and the customer’s responsibility for return shipping charges.

Refunds are only issued if all three conditions listed above are fully met.
If any of these conditions are not met, no refund will be issued and additional inspection fees may apply (25USD per wallet).

Return Policy – Multiple Item Orders

If multiple wallets are purchased in a single order, the same return conditions apply to all items in that order.

  • It is not permitted to use one or more wallets and request a refund for the remaining wallets from the same order.

  • All wallets must be unused, in original condition, and returned in original packaging to be eligible for a refund.

  • If one or more items from the order show signs of use, the entire order becomes ineligible for a refund.

Refunds are only issued if all return conditions are fully met for all items in the order.
If these conditions are not met, no refund will be issued and additional inspection fees may apply

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Lost or Missing Packages Policy

If a package is lost in transit, or marked as “delivered” but the customer did not receive it, we will always conduct an investigation with the shipping carrier (USPS, UPS, or FedEx).

After the investigation is completed, we will send a free replacement wallet if the carrier confirms the package cannot be located.


Delivered but Not Received (Missing Package)

If the tracking information shows that an order has been marked as delivered, but the customer reports not having received it, the customer must contact us within 7 days of the delivery date so we can assist promptly.

To review and resolve the situation, we may take one or more of the following steps:

  • Request confirmation of the shipping address and ask the customer to check with household members, neighbors, building management, or the local post office.

  • Initiate a delivery investigation (“trace”) with the shipping carrier, such as USPS, UPS, or FedEx.

  • Request additional information if reasonably necessary to support the carrier’s investigation (for example, delivery instructions, safe-place details, or a written statement).

Fraud Prevention & Payment Disputes

In cases where our review indicates potential fraud, abuse, or repeated non-receipt claims, we may share relevant order, payment, and delivery information with the payment processor and/or card issuer as part of a dispute or chargeback investigation, in accordance with applicable U.S. consumer protection and payment network rules.

Refund Determination

  • If the shipping carrier confirms that the package was lost in transit or misdelivered, we will issue a full refund or, at our discretion, offer a replacement.

  • If the carrier confirms that the package was successfully delivered to the address provided at checkout, a refund may not be available. In such cases, we will provide the customer with all relevant documentation so they may pursue further options directly with the carrier or their payment provider.


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ozerlo.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ozerlo.com 


Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.